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Returns

RETURN SHIPPING IS ON US!

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Easy & Free Returns at Black Closet!

 

We want you to love your Black Closet purchase! That's why we offer free returns.

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To take advantage of our free return policy, simply ensure your return is received back to us within 14 days of the original delivery date. Don't delay – act quickly to ensure you don't miss the return window!

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Please ensure the item is returned in new condition, meaning it is unworn, unaltered, and free from any signs of wear such as perfume scents, deodorant marks, makeup stains, etc.

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Here's how to return an item:

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Step 1: Send us an email to sales@blackcloset.shop with RETURN in the subject line.

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Step 2: We will email you a pre-paid return shipping label within 24-48 hours.

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Step 3: Once we receive the item in the required new condition, we will issue a full refund to your original payment method within 24 to 48 hours. Please note that depending on your bank, it may take additional time for the funds to clear in your account.

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Please note: For hygiene reasons, masks, intimate apparel, and swimwear cannot be returned, and all sales are final on these items. Additionally, customized items are also final sale and cannot be returned.

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Shop with confidence at Black Closet!

​We strongly encourage you to carefully and accurately read our product descriptions and check your size and style before buying. Bear in mind that due to the lighting during photo shoot or the monitor’s display, photos may be slightly different from actual items in terms of color. It is rare, but every once in a while, an issue may occur in some orders; we are all only humans and this is unavoidable. If this is the case, we sincerely apologize and we are happy to assist you the best way we can. If an issue occurred as a result of a mistake on our part, we are more than happy to replace the item.


Our Responsibility

  • Faulty / Defective Product : If the product arrived with a manufacturing defect.

  • Wrong item shipped : If we shipped you the wrong product, color, or size.

  • If you believe a mistake has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! We are happy to replace or exchange any products. Items received that are damaged will be replaced with the same item at no additional cost.


Your Responsibility
If you have provided an incorrect address, we are not responsible for orders that are not received due to incorrect shipping address entered by the customer at checkout.​

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No restocking fee to be charged to the consumers for the return of a product. 

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Shipping

SHIPPING IS ON US!

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Shipping is on us to areas we service. Most of our items ship worldwide unless otherwise stated on the product page.

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International delivery is not available for international P.O. boxes. 

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We know how important it is for you to receive your order on time, and we stand behind getting your packages shipped by our designated timeline. If there are any unexpected delays on our end, we will contact you as soon as possible.

 

Although we do our best to ensure that every package is delivered on time and in good condition, once a package has left our facility, we have very little control over its handling.

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How long will it take for me to receive my order?

 

The estimated time for you to receive most apparel orders is typically 12-22 working days (5-7 working days for processing plus 7-15 days for delivery). However, most customers receive their orders within approximately 2 weeks from the date the order was placed. Please note that longer delivery times will be indicated on the product page if applicable.

 

In the event that an unexpected delay occurs, we will reach out to you with available options.

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Shipping Delays

 

Your package may be delayed in some important festival/holiday situations (for example the Spring Festival and Christmas, Chinese National Day, etc.) or natural disaster (for example, volcanic explosion, dense fog, weather that causes flights to delay, and so on).

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We know how important it is for you to receive your order on time, and we stand behind getting your packages shipped by our designated time line. If there are any unexpected delays on our end, we will contact you as soon as possible.

 

Although we do our best to ensure that every package is delivered on time and in good condition, once a package has left our facility, we have very little control over its handling.

 

Where is the rest of my order? I only received part of my order.

 

Split Shipments

 

We aim to send each item in your order in one shipment. However, at times a split shipment will occur and we may have to mail separate shipments for a single order. This could happen for the following reasons:

 

  1. The products ordered are being shipped from different locations.

  2. The items won’t fit in a single package.

  3. Inventory on an item has to be replenished. This is rare, but when it does happen, we will contact you ASAP with options. If you do not want to wait for the item’s inventory to replenish, you can request a different item (credit or debit may occur depending on the price of the new item), or you can request a hassle-free refund and cancel the delayed item.

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Need it in a hurry?

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Feel free to send us an email for express shipping options.

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